Cancellation & Refund Policy
At Zepdrop.com, we strive to provide the best shopping experience for our customers. If you need to cancel an order or request a refund, please review our policy below.
1. Order Cancellation
• Orders can be canceled within 12 hours of placement if they haven’t been shipped yet..
• To cancel, please contact us at support@zepdrop.com with your order number.
2. Return Policy
• We offer a 15-day return window from the date of delivery.
• Returns are accepted if:
• The item is damaged, defective, or not as described.
• The product is unused and in its original packaging.
3. Refund Process
• Once the returned item is received and inspected, refunds are processed within 3 business days.
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• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.
4. Non-Returnable Items
• Customized or special-order items
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• Clearance or final sale products
• Items damaged due to misuse or installation errors
5. Exchange Policy
• We do not offer direct exchanges. Customers must return the product and place a new order.
6. How to Request a Refund
1. Contact our support team at Support@zepdrop.com , Contact No : +1 253 125 1458 with your order details.
2. Our team will review your request and provide return instructions.
3. Once the product is received and verified, a refund will be processed.